Refund and Returns Policy
Love Your Spider Style
At Spider, we want you to love your clothes and accessories. If something doesn't fit quite right, we're here to help!
Hassle-Free Returns
Enjoy a generous 30-day return policy from the day you receive your order. This gives you plenty of time to try on your new items and ensure they're perfect.
What Can Be Returned?
- Unworn, unused items with all original tags attached
- Original packaging is preferred but not mandatory
- Receipt or proof of purchase
How to Return
- Contact our friendly customer service team.
- They'll guide you through the return process and provide a return shipping label.
Important: Do not send returns without contacting us first. Unauthorized returns will not be accepted.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We'll address the issue promptly.
Exceptions
Certain items cannot be returned for hygiene or safety reasons, including perishable goods, custom-made products, personal care items, hazardous materials, flammable liquids, and gases.
Exchanges
To exchange for a different size, color, or style, return the original item and place a new order.
EU Customers
Enjoy a 14-day cooling-off period for orders shipped to the European Union.
Refunds
Approved refunds will be processed within 10 business days and credited back to your original payment method.
Refund Delays
If it's been more than 15 business days since your return was approved and you haven't received your refund, please contact us.
We appreciate your understanding and hope this information helps! Shop with confidence at Spider - your satisfaction is our priority.